Watch later. If Two-Step Verification fails and you can't access your account, you can try to recover your account. Why does it take 5 hours to give me a “reset my password” one-time use link? Copy link. If you think your Amazon account was hacked for ANY reason, the first thing you should do is immediately login to your account and change your password. If my password is “SuperSecret” and my authenticator displayed the 871255 code as shown above, I can then use the password “SuperSecret871255” to access Amazon services. I'm waiting on an email from their specialists so I can regain access to my account, but just a warning to check your emails for a notice like this! When you regain control of your account, you should enable it to prevent a repeat. Would I have been able to recover my account? Although there are very slight variations in the wording and the types of claims being made in the emails, the scam typically works like this: At any rate, it occurs to me that we should be reporting the fraudulent email addresses to someone. There are several authenticator applications available for iOS, Android, and Windows Phone devices. I looked in settings and i cannot find anything about filters. Amazon Household; Change Your Order Information; Cancel Items or Orders; Archive an Order; Add and Manage Addresses; View Your Gift Card Balance; Manage Payment Methods; Manage Your Backup Payment Methods; Select a Default Payment Method; Manage Your Amazon Accounts on Mobile Devices; Request the Closure of Your Account and the Deletion of Your Personal Information Clark, Inc. General Manager Christa DiBiase recently received an email that appeared to come from […] To make this happen just click on Accounts & Lists, followed by Your Account, then Login & Security. After keying in the six-digit code that I was sent, I finally had control of my account again. sent an email to amazon, waiting they reply. i got it cancelled and froze my cards on the account. The old address was * redacted *. I grabbed my iPhone and opened the Alexa app and was not greeted by the standard Alexa features, but rather this login screen (image modified to hide the email address): Alexa Login Screen – With Someone Else’s Email! After a day he managed to get back into his account where he removed all of his cards and changed the password. Or perhaps the original fraudulent change never actually took hold. PLEASE HELP. I couldn’t access my account. Make your new password a string of random numbers and letters and not actual words. I cancelled this order, received an email from Amazon confirming this and then went back & changed … billing. In my case, the bad email address was ChrisvBakeryz@yahoo.com. It took Customer Service about three days to straighten my account out. I did not notice this email until 9 days after it was sent because it went to the "Updates" tab in gmail. My Amazon account was hacked. Christine could not find my Amazon account with my email address, because obviously the attacker had changed the account’s email address to “NotMyEmailAddress@yahoo.com”. Or perhaps the original fraudulent change never actually took hold. By the time I logged into my Amazon account today, it appears that the email on my account had been changed back to my correct email. Protect your accounts by setting strong passwords, use a password manager like LastPass or 1Password, and configure two-factor authentication everywhere it is available like Google Mail, Amazon, Outlook.com, OneDrive, and GitHub. The good news Amazon made it almost right. Close. Once again, no personally identifiable information was requested.. no request to confirm a recent purchase or the last four digits of one of my credit cards that was on file. Step 1: Change your Amazon password. What about Alexa? The e-mail address associated with your account has been changed. My Amazon account got hacked. The most straightforward answer to someone asking if the Kindle Fire by Amazon can be hacked is a resounding yes.It is important to remember that anything that is or has been connected to the internet could potentially be attacked by a cybercriminal.. The site asked for my email and Amazon password. I don’t know, but the lack of a formal and well-defined fraud department in the largest online retailer scares me. That wasn’t the case and this is the story of how my Amazon account was hacked… I couldn’t control my Echo devices, and also the home automation things that were connected to them. Email might be compromised, even though the password has been changed. A. Should you need to contact us for any reason, please know that we can give out order information only to the name and e-mail address associated with your account. I hope Amazon lets you back into your account quickly. I tried this and it worked! The customer service rep, Christine, was very friendly and asked me for my email and home address in order to work with me to get access to my account. What did they do when they got my account? So thanks for that! Is it necessary to change the email address (use a whole new email) for each site, like Amazon, that uses the hacked email as the user login? The Amazon Job Offer Scam Most likely it's true and your account has been hacked. No password? By the time I logged into my Amazon account today, it appears that the email on my account had been changed back to my correct email. mine was changed to something nding .ru and i am very unsure as to why, no purchases or anything have been made. Bing has the Amazon Customer Support phone number, Live Stream Wrapup – Security, ASP.NET Core and SignalR, Learnings in Blazor Static Web Apps on Azure: Part 1, Top 7 OBS Studio Tricks for 2020 – and you won’t believe #4, Minimal March – Part 2 : .NET on a Chromebook, Get Started with Angular 2 and ASP.NET Core, Authentication and Authorization in ASP.NET Core. This took a bit of a search, as the two-factor capabilities are not promoted or very visible on the Amazon site. Up Next. I was having trouble logging into my Amazon account; after they told me the problem must be with Gmail, I discovered all the emails customer service had sent me in the trash. But some of these emails, despite appearances, are fakes. Peoples from all the world received emails saying that their account’s password has changed: Hello username, This is an important message from Amazon.com. it is IMPOSSIBLE to find, because it’s not under “Help” or “Customer Support”. We don’t know if there is a significant growing problem with hacked Amazon accounts currently, but Amazon have put out two pieces of advice already this month for merchants who may have … My amazon account was hacked and e-mail address has been changed. What happens if you break your phone alot? I immediately attempted to login to Amazon with my email and password that I had been using… and no luck. I immediately smelled a rat, went into my account through Amazon, not email link & there was this order, on my account. He or she entered my Amazon account via my EMAIL (using am EMAIL from Amazon in my inbox) and requested a refund for an order of mine that they said they did not receive. I will write another article about making our systems more secure for our customers. No other piece of information? Technician's Assistant: Are you still able to log in to your Amazon account? PLEASE HELP. The first step: Take back control of your account. I got my account back and changed the password. On December 27th at 9:36pm ET, I received this very helpful email from Amazon (email addresses changed): Here’s the problem: I didn’t change my email address, in fact, I hadn’t used my Amazon account since I purchased my green-screen a few weeks ago. I told Christine that I didn’t request the email change and that I did not make any purchases or use any services since that email change. If you've already opened an attachment or clicked a suspicious link, go to Protect Your System.To increase the security of your account, we recommend enabling Two-Step Verification. My issue here is since than all my EMAIL's from Amazon (and only Amazon) go directly to my archive folder. These emails typically include a link … Email changed and charged over 10k USD. I am going to try now billing. The email said that the e-mail address associated with my account had been changed. I’ve been hacked and felt like they didn’t want to help me because they hid the information I needed to get help to fix it. The email said that the e-mail address associated with my account had been changed. Same here for me. They didn’t purchase anything…. Per your request, we have changed the e-mail address associated with your account The e-mail address associated with your account has been changed. Hacked Amazon account: Just some advice. I created a fake email — I didn’t want to inadvertently use a real person’s email — and I made my password “scammers1234.” I was in. Weirdly enough I would never have thought to try the old password again. Thanks for visiting Amazon.com! Might have set something up to intercept the mails, or again something on one of the devices is harvesting the mails. Thanks for visiting Amazon.com! What is a probable way that an Amazon account got hacked if they were able to change your email address? This scam is called the “This Account Has Been Hacked” scam, and it’s back to spreading like crazy via regular email. The supervisor went on to explain that I would receive an email in the next few hours with instructions to recover my account. To regain access to your account, you'll need to verify your identity by providing a scan or photo of a government-issued identity document. The "account specialists" locked my account, changed it back to my old email, and then told me to sign in and change my password. Click the “Edit” button next to the last item on this screen, labeled “Advanced Security Settings”. I found the suggestion that I was at a coffee shop using Amazon to be slightly presumptuous, but didn’t pursue it. This is still happening. To protect your account, we won't be able to make changes to your Two-Step Verification settings until your identity is successfully verified. If you believe your Amazon account has been hacked, the first thing you should do is to immediately log in to your Amazon account and change your password. It takes you to a call center of service people who maybe took a few classes in English once and are definitely reading from a script. Thanks for saying this! 66. What happened? 3. Could I still configure my Echo devices? Posted by 1 day ago. Are you kidding? It comprised of 4 electronic items and a blow up Jesus doll (REALLY???). 3. Visit Your Account at Amazon.com to view your orders, make changes to any order that hasn't yet entered the shipping process, update your subscriptions, and much more. I'm Canadian so I use amazon.ca, and I was autologged in on my devices and when I'd click on account settings, it'd ask me to sign in using the new email. Press question mark to learn the rest of the keyboard shortcuts. If the hacker has locked you out, you may have to contact your email service provider for help. Clicking that forgot password link prompted me for my email address or mobile phone number. To regain access to your account, you'll need to verify your identity by providing a scan or photo of a government-issued identity document. Press J to jump to the feed. Seems odd they wouldn't just default to change it. No, it says, my accound does not exist. It was true, my email had been changed and I'm now locked out of my account. .ru as well jordan-sanchez@mail.ru.. pieces of S***. Perhaps… but my experience prior to this email indicates that they could EASILY have gotten access to my account by just calling customer service and pretending to be me. Change your credentials. I was told “there is no ‘fraud department’ and that a ‘customer account specialist’ would get back to me in a few hours about my problem.”. On the phone, I selected an automated menu to “get help with logging in to my account”. What if they changed one of those fields? Just go the same email, haven't been on amazon for almost a year. On the next screen, you can choose to authenticate with a phone or an authenticator app. On the resultant screen, click the “Login and Security” button in the top middle. I’m going to share how I discovered my account was hacked, what I did about it, how it was resolved, and what you can do to secure your personal accounts. What bothers me is that “Customer Service” link at the bottom. same happened to me today. Beware emails claiming to be from Amazon asking you to change your password – unless you’re absolutely certain it’s legitimate (Photo: Getty) From what you’ve described, it … Attackers are out there, trying to get access to any and all information related to spending or personally identifiable information. Not ideal service for a 10 year customer with prime. You will probably have to provide an array of information to prove your identity and regain control of your email. Amazon is currently housing close to 250 million active users, making them one of the largest e-commerce channels in the world.That’s why security flaws from this name mean so much (like the recent 80,000 Kindle usernames and passwords that were leaked because of a security breach that Amazon didn’t pay attention to).. New comments cannot be posted and votes cannot be cast. They both offer the same capability of taking a picture of a QR Code, like the one in the above screenshot, and generating codes for you automatically. When I got up this morning I had an email from them apologizing because they disconnected a chat session with them because the chat was left idle. Here are the steps to add this extra-security measure to your Amazon account: 1. Trust 23 … I believe my EMAIL has been hacked in some form. How did my email address change without my interaction with Amazon, and even more curious: who the heck is “NotMyEmailAddress@yahoo.com”?? Why doesn’t the Amazon customer support department know if they have a fraud department or not? Reflecting on this call with Amazon: I now know that the attacker changed my email address on the account but did NOT change my billing address or shipping address. The app opens the camera and you can point your phone at the QR Code shown on the screen, and Amazon with your email address will be added to the main screen. I recommend everyone set up two-factor authentication for Amazon and any other service that offers this capability. Info. Nothing but the email was changed, to some random name @yahoo.com. No mobile phone? It’s easy, fast to do, and will make your accounts much more secure. This just happened to me as well. I'll tell you what they did.My Amazon account was hacked. I thought I had my phone number registered with the account, but my email address worked to trigger an identification email to my preferred email address. The next time you login to Amazon, you will be prompted to key in this 6-digit number after your password. The new address is NotMyEmailAddress@yahoo.com Visit Your Account at Amazon.com to view your orders, make changes to any order that hasn't yet … 2. Per your request, we have changed the e-mail address associated with your account. It’s hidden at least three clicks from the home screen, and even then, I still couldn’t find it… but I’ll help you with this pro tip:  Bing has the Amazon Customer Support phone number listed as a quick result. Amazon changed it’s customers accounts passwords after what it seems to be a global security breach. Share. Why the hell is this happening?! The old address was MyEmailAddress@gmail.com. My Microsoft Authenticator app on my iPhone looks like the following: Just click the plus symbol in the top-right corner to add a new account, and choose the “Other Account” option to add your Amazon account. No.. no, I had not been traveling in months, and I do not do any shopping on insecure networks. The first thing I did was set up  two-factor authentication to limit my future exposure. Oh well, at least it was fixed relatively quickly :), How did you get in touch with them ? I receive a lot of emails from Amazon.com since my wife and I both buy stuff using the same account. They won't reset your email or password though. called them and i contacted Amazon and went through the whole account specialist deal and THEN called again and sent another one through a different rep. they did buy something on my account though for $2. I strongly recommend you choose the authenticator app, as the phone authentication sends a text message that COULD be intercepted if someone really wants to get into your account. I can't see any charges on the cards linked to my Amazon account, my e-mail address and all my important passwords for accounts haven't been changed - it's only Amazon.co.uk. Among their motives: they want to resell your identity, they want your credit cards, and they want access to services as you so that they can send phishing emails to everyone on your contacts lists. So I went onto amazon and lo and behold, it wasn't just a spammy email. The next morning I called Amazon customer support and requested to speak to their “fraud department” about my problem. Hey guys, so everything is all fixed. Email changed and charged over 10k USD. I did not notice this email until 9 days after it was sent because it went to the "Updates" tab in gmail. At Amazon we take your security and privacy very seriously. At any … I gave Christine THAT email address along with my home address and was able to access my account. This was not going to get better, only worse… so I quickly searched for a phone number for Amazon Customer Service. The new address is darugfxrxcva@yahoo.com. As the world’s largest online retailer, Amazon.com sends untold numbers of emails to consumers on a daily basis. Amazon does do an interesting thing on devices that don’t support a secondary prompt for this code. … The attacker got my password? Is changing the password for that email sufficient? Then i found an email saying they thought my account had been compromised. From looking around a few forums, it seems like the account specialists have no phone line, only work by email, will only do one email every 24 hours, and are in general less than helpful. Amazon Web Service account hacked. Christine took steps to freeze my account by removing purchasing capabilities, my credit cards associated with the account, and prevented anyone from logging in to the account. If your Amazon account has been hacked, you need to act quickly. I waited the required amount of time, and sure enough the following email arrived with the details of my account recovery: Disappointed, I waited my designated five hours and went back to the Amazon website and clicked through the “Forgot Password” link on their sign-on page. I did not change it. They EASILY give out your information without any personally identifiable information to confirm who you are on the phone. Apparently calling them doesn't do much, you have to email them and then they'll reset everything and tell you when you can change your password :). The supervisor asked me if I had been accessing my Amazon account over an insecure wireless network like a coffee shop or an airport. Tried calling customer service. My Amazon account was recently hacked, and I was NOT thrilled when I discovered this unfortunate problem. I received a very similar email from Amazon (account-update@amazon.com). What changed? I recommend you choose either the Google Authenticator app or the Microsoft Authenticator app for their ease of use and configuration. They only needed “my email address”  What’s keeping an attacker from calling and complaining about this same thing and giving their evil-doer email address instead? All things Amazon: Amazon.com, Amazon Prime, Prime Video, AWS, Kindle, Echo, and more! AMAZON customers are once again being warned about an email scam that lets fraudsters steal your login details. The customer service person supposedly froze my account but I'm not sure if that's worth believing. Since no legitimate Amazon purchase can occur off of the Amazon platform, delete emails and hang up the phone if contacted by a fake Amazon seller. I asked them to suspend my account (the service person … In other words, the fact that the email was changed offers no … Login in to your account, and click the “Your Account” button on the right side. Many of them have to do with shipping, receiving, promotions and the like. Mine happened about 6 days ago too also ending in .ru, how very strange... same happened to me today. I think we found our problem… Christine only needed these two pieces of information to get me into my account? I just received the same. If playback doesn't begin shortly, try restarting your device. I have somewhat similar issue (my account is also locked/on hold) and I am trying to get in touch with them or get them to contact me since 16/05, Exact same thing happened to me. The service will reject your password, and you will need to key in your password with the six-digit code appended to the end. The end result has been the same each time I've called; they forward my information to an "account specialist" who should email within 48 hours. Any ramifications for you later on? They undid whatever changes the hacker made to my account and everything is groovy! I asked to speak to a supervisor to get to the bottom of this problem. Have you ever looked for the customer support phone number on Amazon’s web site? Technician's Assistant: Have you checked your email and other online accounts for tampering, especially if they have the same username and password? If you click that, you’re prompted to call a 1-800 number for customer support… . That happened to me about three years ago.